1.1 . For every 1 hour of downtime we will extend your account with ten.
1.2 . Shared service downtime refers to Oracle Apex Enviornment unavailablity along with database connection failure and not able to connect through FTP.
1.3 . Shared service downtime does not include scheduled maintenance.
1.4 . Shared service downtime SLA does not apply to package APEX-SH1
2.1 . For every hour of downtime we will extend your account with ten.
2.2 . Dedicated service downtime refers to Oracle Apex Enviornment unavailablity along with database connection failure and not able to connect through FTP and SSH
2.3 . Dedicated service downtime does not include scheduled maintenance or downtime due to any changes made by user intentionaly or un-intentionaly to the system
3.1 . ApexHostingServices may change its Service Level Agreement from time to time, with or without notice, and in the ApexHostingServices’s sole discretion. The ApexHostingServices will post changes to its SLA directly on this page and also email the customers regarding changes in the Agreement. Your continued use of the ApexHostingServices’s services after any change is made in the Agreement will constitute your acceptance of such change.